Jamie Skorczweski said the baggage blunder after the family flew from Manchester airport ruined Christmas for his son who was left with no gifts, medicine or even his clothes to wear.
A family whose luggage went missing following a flight to Manchester airport said they received their damaged bags a week later with missing items and unwrapped gifts.
Jamie Skorczewski was among hundreds of passengers whose luggage got lost over the holiday season after a British Airways baggage error, reports the Manchester Evening News.
The Skorczewski family were forced to spend Christmas without gifts, clothes or medicine while they waited six days for their suitcases to be returned – only to find that one bag had even been irreparably damaged.
Departing from San Diego for a long-awaited reunion with family members in the UK, the nightmarish journey began two hours late on the flight’s Heathrow-Manchester leg.
When they arrived at the arrivals section of the final airport to collect their luggage, they were greeted by an empty carousel but could see piles of luggage coming out of previous flights.
Jamie said he and 200 other passengers, including babies and the elderly, were forced to wait two hours before a member of BA staff came out with forms allowing them to declare their luggage.
Speaking to Manchester Evening News, Jamie said: “We had no clothes except for the ones we had traveled in during that time and ended up having to buy some.
âMy son was very disappointed on Christmas Day. Like every little boy at Christmas, he wrote a list.
âWe, her parents, were the only family to buy items from her list and they were all in our suitcases.
“So Christmas Day was not the best for him and the magic of Christmas was finally ruined as we had to explain everything to him.”
When their bags were returned, the family discovered that the gifts had been unwrapped, two bottles of wine had been stolen, and one suitcase was irreparably damaged.
âAll the gifts had also been unwrapped and 2 bottles of wine had been stolen,â Jamie said.
“One of our suitcases was totally destroyed – I don’t know if BA will cover this.”
Jamie says the fiasco was complicated by the involvement of four companies in tracking their bags.
BA had hired Global Baggage Solutions to transport the luggage from Heathrow to Manchester, but despite numerous calls and messages, Jamie claims they were unable to locate the family.
Jamie returned to the airport on December 22 and found the only way to contact them was on the customer’s phone at the information desk in Terminal One.
During that call, Jamie says he was told they didn’t have the bags – but learned 30 minutes later from BA that they did.
Despite this, the company kept them for two days before passing them on to another contractor.
Jamie was told they would be delivered to his home, but since they didn’t arrive, he returned to the airport on Christmas Eve and tried the terminal phone again.
Switched to the new cabinet, he managed to pass after repeated calls.
Jamie added, âI begged them to let me come and pick up my bags. I was informed that this was not possible as they had closed.
âI explained that all of my son’s Christmas presents were in there and all of my son’s clothes. They didn’t care.
On December 27, the third-party company hired a courier company to deliver the luggage – but there was no way to contact them to arrange a more suitable time than 3:30 p.m. So Jamie had to leave his father’s 80th birthday event to wait for the luggage. at home.
He added: “I had called to see if they could do something, but was told very coldly that they would be sent back to the depot again if I was not there and had to wait for another. niche.
âWhat annoyed me the most about all of this were the lies, the misinformation and the lack of available information or who to contact.
âIt ruined our Christmas, especially for our son, and interrupted my father’s 80th birthday event.
âWe also paid so much money for our tickets, around $ 3,200 for me and my son, only to end up smashed side by side in a crowded economy section.
“We were literally stuck. Too bad for social distancing.”
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Each airline appoints its own baggage handler and Manchester Airport has said it is not involved in baggage logistics.
Global Baggage Solutions has asked BA for comment.
BA said customers can be reimbursed for the cost of essential items when they were without their luggage and claim any damaged or missing content.
A spokesperson said: ‘We apologize wholeheartedly to customers whose luggage was delayed over the Christmas period after arriving in Manchester.
“It is clear that our service and communications failed on this occasion and we are taking the necessary steps with our managers and third party couriers to ensure we avoid a similar situation in the future.”