Is it really okay to return Christmas gifts and will you hurt people’s feelings?

0

Another Christmas has passed and the eternal question remains: how to make the fifth Lynx gift set of the season without upsetting your great aunt’s feelings?

Not every gift you receive will please you, and while honesty is the best policy, sometimes it’s easier (and more diplomatic) to deal with it yourself.

The main thing when returning an unwanted gift is to make sure you have the all-important gift receipt to ensure you have a guilt-free New Year, mirror reports.

Go here for the very latest news updates from across the North East

It’s pretty much the same as a normal receipt, but it doesn’t have the price on it.

So unfold that sweater and flip through that book – you might find one hiding even though the wrapper is gone.

What goods can I not return?

There are a few things you’re going to have to live with, including:

Perishable goods – from food to flowers, if his time in this world is limited, chances are you won’t be able to return him.

Package penetrated – refunds for goods that are not damaged are at the store’s discretion and most have rules regarding open or damaged packages.

If something has been worn, that is too. And underwear is generally excluded for obvious reasons.

Gifts made for you and crafty – if the gift was personalized, from monograms to artistic objects made just for you, you’re stuck with it.

wonky or just plain wrong

When you buy goods, there are actually quite a lot of laws and rules on your side regarding the return of goods.

But as with everything in life, there are pitfalls.

In short, it depends on whether the goods were purchased online or off the shelf and if the item is damaged or wrong, as opposed to you changing your mind or it being an unwanted gift. .

Damaged goods are easier for you as you can simply ask the gift giver to return the item and get a refund.

Then if you wanted to get the money and *ahem* rearrange the giveaway yourself, you could do it yourself.

Returning Broken or Misrepresented Goods



You are entitled to a full refund if the broken goods are returned within 30 days

If the goods are wonky or not as described, you have 30 days from the date of purchase of the goods to return the item – although this period may be extended over Christmas by the retailer.

You are entitled to a full refund if the goods are returned within these 30 days.

Keep in mind that the refund will go to the account of the person returning it, so if the goods were purchased online, the person who purchased the gift will need to arrange the refund.

If you’ve exceeded 30 days, you still have up to six months to return items if they break or don’t work.

The retailer is allowed one chance to repair or replace the item, but after that the buyer can ask for a refund.

Even within the six months all is not lost, but you will need to prove why you did not realize the item was damaged or that the problem is not just due to wear and tear.

Be prepared to compromise though. You may be considering repair or replacement – and if the product has been upgraded since you are not entitled to the upgraded version.

Shopping online

If you happen to have the item you “already purchased”, or there is some other good reason why you cannot use the gift, then if it was purchased online during past 14 days, buyer could get full refund for you.

Again, this period can be extended after Christmas.

If you’re buying online, the Consumer Contract Regulations 2013 give you 14 days to return an item if it’s not right for you.

You will need to notify the company within this 14 day period, sometimes filling in a form to do so.

Check online or use Resolver’s Returns Calendar to see if this deadline has been extended.

Before trying to come back…

Check the store’s website and note its return policy.

Remember if you go to the main street the staff will deal with sales and long lines of grumpy people so please be nice.

It’s useful to have the return policy handy just in case, so save a screenshot on your smartphone or print one out.

Resolver has a special schedule covering extended Christmas return dates for most retailers here.

What if I don’t like it?

If you want to return something that you don’t like, doesn’t fit, or just doesn’t fit, the rules are a little different.

Some stores allow you to return items with standard or gift receipts.

The store is allowed to set the rules and deadlines for returning unwanted items, but they may insist that you provide the receipt so you don’t lose it.

The jury is out on whether a photo of a receipt counts, so talk to the store before entering to avoid an argument over checkouts.

This gift receipt is basically an additional receipt provided by the retailer with the price not included, so the person receiving the gift can return and exchange items.

The traditional receipt works the same way, although the buyer must return the goods and get a refund.

You may have to settle for a credit note for a return if that is store policy, but remember that if the goods are damaged or not as advertised, you are entitled to a full refund.

Save it or sell it on

Of course, you can take matters into your own hands and sell the item.

There are literally hundreds of online or app-based “vintage”, specialized or large marketplaces where you can sell just about anything you can imagine.

Pay attention to the rules of the buyer/seller contract though – and make sure you’ve checked the postage rules too.

Many aspiring retailers have stalled when a delivery dispute is raised by the buyer.

For the latest local news in your area straight to your inbox every day, go here to sign up for our free newsletter

Share.

About Author

Comments are closed.